Frequently Asked Questions

Track Order option is present in the Top right corner of the homepage Enter the Order ID in the "Track Order Section” and you can see the status of the items ordered.
Login into the site and check My orders section. You can print the specific orders and details.
Once your order has been confirmed by the vendor you will be receiving a confirmation mail along with the order details.
Custom clearance is done by our courier partners on behalf of customers. In case of additional details, customer may need to provide more information and sometimes hire a broker to clear customs. Though we take utmost steps to clear customs, in some cases seller may not be able to help and customer may need to own the responsibility to clear customs in their respective countries.

We have tied up wtih secure payment gateways like ccavenue, paypal, stripe, etc. These international payment gateways accept all the basic types of payments such as debit, credit, net banking, wallets. Please note that when customers load the NativeBag Wallet and book an order, they will get recurring benefits for the orders booked through Nativebag wallet.
The refund and replacement depend on the products you order. The refund will be processed as soon as approval is sent, payment gateway partners will process them immediately with the bank and usually takes 7-15 working days or as per the PG timeframes.
When the actual product ordered is not received or the product is being damaged and you don't want to replace then you can go for return wherever applicable. The user can return the product by clicking on the return button under my orders. Once the return is been initiated the courier team will be receiving the product from the customer place as per next available schedule. In certain places, customer has to return on the address mentioned, as courier partners pick up may not be covered. The return product cost will be credited within the next 21 days from initiation.

Customer will be getting a mail as soon as the product has been received, then the initiation of the payment will be made as per the conditions.
Once the return is being accepted, the replacement or refund will be initiated and will be reaching the customer within the next 21 days from the date of refund acceptance.
The return period of the items vary based on the products you ordered. The return will be accepted only when you raise the issue during the delivery with the delivery person or the next 3 days of the delivery is been made to the customer.

Vendor generally obtain and ship the product within specified days, as mentioned in product page. Estimated delivery days also changes based on some of the following factors, Like Natural calamities, Based on the public holidays and bundh, Product's availability with the Vendor, Based on location of the Seller and distance of the customer.

Having partnered with best-in-class logistics global leaders, your order reaches safely. In Specific cases, where you need insurance, please reach out to customer care before the order is shipped.
The delivery will happen once the product is been accepted by the vendor. The maximum delivery time is 7 working days and exceptions in certain cases.
Yes, your friend can receive your orders. The delivery person will request the person receiving the product to fill in the delivery challan so that we will have the details of the particular.

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