Frequently Asked Questions

Track Order option is present in the footer menu of the homepage. Enter the Order ID in the "Track Order Section” and you can see the status of the items ordered.
Login into the site and check My orders section. You can print the specific orders and details.
Once your order has been confirmed by the vendor you will be receiving a confirmation mail along with the order details.
Yes, in certain cases we have our own delivery network hence we can deliver the products on all days of the week.

We accept all the basic types of payments such as debit, credit, net banking, wallets, NativeBag Wallet.
The refund and replacement depend on the products you order. The refund will be processed as soon as approval is sent, payment gateway partners will process them immediately with the bank and usually takes 7-15 working days or as per the PG timeframes.
When the actual product ordered is not received or the product is being damaged and you don't want to replace then you can go for return wherever applicable. The user can return the product by clicking on the return button under my orders. Once the return is been initiated the courier team will be receiving the product from the customer place as per next available schedule. In certain places, customer has to return on the address mentioned, as courier partners pick up may not be covered. The return product cost will be credited within the next 21 days from initiation.

Customer will be getting a mail as soon as the product has been received, then the initiation of the payment will be made as per the conditions.
Once the return is being accepted, the replacement or refund will be initiated and will be reaching the customer within the next 21 days from the date of refund acceptance.
The return period of the items vary based on the products you ordered. The return will be accepted only when you raise the issue during the delivery with the delivery person or the next 3 days of the delivery is been made to the customer.

Vendor generally obtain and ship the product's within the days specified on the product page. Estimated delivery days based on the following factor, Based on the Natural calamities, Based on the public holidays and bundh, Product's availability with the Vendor, Based on location of the Seller and distance of the customer.

We have our own delivery team and also tied up with an external courier agencies for the shipment of the products. Once the product is been accepted for the delivery, based on locations appropriate courier mode is chosen.
The delivery will happen once the product is been accepted by the vendor. The maximum delivery time is 7 working days and exceptions in certain cases.
Yes, your friend can receive your orders. The delivery person will request the person receiving the product to fill in the delivery challan so that we will have the details of the particular.

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